
Mystery Shopping the User Experience
By – Lynn Carr, Project Manager The User Experience or UX as it is commonly known, is defined as the overall experience of a person
By – Lynn Carr, Project Manager The User Experience or UX as it is commonly known, is defined as the overall experience of a person
By – Susan Reilly, Head of Sales and Marketing Customer Perceptions, having been in existence for almost a quarter of a century now, have
By – Megan Clarke, Client Account Manager. Mystery shopping can offer an endless range of unimaginable insights. So, before you come to the conclusion
By Lynn Carr and Jean Ragg, Senior Client Account Managers, Customer Perceptions On Monday May 13th, we were delighted to be invited to attend the
Customer Perceptions are delighted to be exhibiting once again at the Retail Excellence Retreat and Expo, which is taking place at Citywest Convention Centre, Dublin,
By Megan Clarke, Client Account Supervisor, Customer Perceptions. At Customer Perceptions, we each set a quarterly goal that we want to achieve. For Q1 2019,
by Ruth O’Connell, Account Manager, Customer Perceptions “We arrived at the RDS for the third and final day of Catex 2019, we were super excited
by Lynn Carr, Senior Account Manager, Customer Perceptions We were delighted to return to Catex on Wednesday February 27th for Day 2. After a very
Catex Exhibition is Ireland’s largest foodservice and hospitality show, which takes place every 2 years in the RDS, Dublin. With more than 10,000 participants attending
Fitzers 5k Run/Walk On Saturday 23rd February 2019 some members of the Customer Perceptions team took to the street of Dundalk to participate in the
Presto Audits What are Presto Audits? Customer Perceptions bring a new technology to our Clients in the form of Presto Audits. Our Presto Audit system
Customer Perceptions are thrilled to be exhibiting at the forthcoming CATEX trade expo, Ireland’s largest food service & hospitality event, which is taking place at
Business Growth and higher Profitability can be created through knowing what two groups of people think and feel about your business, (i) your customers and
5 Opportunities To Improve Your Customers’ Experience. The customer journey is a map of the customer experience from your customer’s perspective. In this blog we
How Do Your Customers Feel About It? Mobile payments (paying for goods and services using your mobile phone) is a quickly-growing trend across the world
How The Irish Purchase Alcohol Today. The purchase and sale of alcohol has been a subject of much debate in Ireland for a long time.
What Best Practice Mystery Shopping Looks Like. Every week we stick up another blog on this site, and we try always to make them relevant
What’s So Great About Supermarket Loyalty Cards? I recently read a very interesting article on supermarket loyalty cards (here’s the article). It’s a very interesting
Job Title: Client Account Manager: Consumer & Market Research – Dundalk About the Company: Customer Perceptions Ltd. is a consumer and market research company based
6 Ways Mystery Shopping Can Benefit your Business. Micheal Le Boeuf (1987) outlined the following statistics in his opening pages ‘Something to think about….’ which
Tips for best practice in telephone customer care. Customer care is a cornerstone of every industry. If you’re selling a product or providing a service,
4 Simple Rules to Get That Business! Here at Customer Perceptions, we do mystery shopping and consumer consultancy for a wide range of industries
4 Simple Ways To Encourage City Centre Shopping “The death of the high street” is an expression we’ve all heard – it’s much discussed on
Improving Your Business’s Performance Through People. We’ve been in the mystery shopping and consumer research business for 20 years. One of the fruits of this
What Your Customers Want At The Meat Counter. Fresh meat is big business. According to the FDII, in 2008 the total gross agricultural output of
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