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CX Secrets

Top 10 CX Secrets

The customer experience is a crucial aspect of your business. Having a positive customer experience will greatly improve your chances of retaining customers. The cost

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Supermarket Superhero infographic

Supermarket Superheroes

By Linda Martin, Client Account Manager An Industry Excelling Over the past year, Irish supermarkets have faced the demands of providing superior customer service, whilst

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Customer Perceptions - Catex

Day 3 at Catex

by Ruth O’Connell, Account Manager, Customer Perceptions “We arrived at the RDS for the third and final day of Catex 2019, we were super excited

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Blog Posts – Customer Perceptions