Blog
The Joys of Mystery Shopping as a Side Hustle
Looking to boost your income without sacrificing flexibility or fun? Enter the world of mystery shopping – a side hustle that offers the perfect blend
Blogs & Publications
Learn • Hear • Read
Blog
Avoiding Mystery Shopping Scams: Your Guide to Staying Safe in the Industry
Are you interested in becoming a mystery shopper but worried about falling victim to scams? You’re not alone. With the rise in popularity of mystery
Blog
Secrets to Excelling in Mystery Shopping
Are you ready to ace your next mystery shopping assignment? Whether you’re a newbie or a seasoned pro, mastering the art of mystery shopping requires
Blog
What is Mystery Shopping?
Have you ever walked into a store or dined at a restaurant and wondered if the service you received was up to par? What if
Blog
Essential Tools for Mystery Shoppers: Making Your Job Easier
Are you ready to take your mystery shopping game to the next level? Whether you’re a seasoned shopper or just starting out, having the right
Blog
How to Get More Mystery Shops: 5 Tips to Stay Ahead
Are you eager to snag those coveted mystery shops before they vanish? Mystery shopping can be a fun and rewarding way to earn some extra
Blog
Deciding Between Online Surveys and Face-to-Face Surveys: Which is the Better Option?
In today’s digital age, businesses and researchers have a plethora of options when it comes to gathering data. Among the most popular methods are online
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Exploring the Distinction: Face-to-Face Surveys vs. Interviews
Written By: Lynn Carr In the realm of data collection, face-to-face surveys and interviews are often used interchangeably, but are they the same? Let’s delve
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What are the advantages of Face-to-Face surveys?
Written By: Susan Reilly In the fast-paced world of data collection, face-to-face surveys stand out as a valuable tool, offering a distinct advantage that goes
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What are Face-to-Face Surveys
Written by: Lynn Carr In a world dominated by online interactions, face-to-face surveys offer a refreshing and personal approach to gathering valuable insights. So, what
Blog
Personalised Interactions: The Key to Delighting Customers
By Susan Reilly – Head of Sales and Marketing In the age of heightened customer expectations, personalisation has become a crucial element in creating exceptional experiences. By
Blog
Mapping the Customer Journey
By Lynn Carr – Senior Project Manager Understanding the customer journey is essential for creating exceptional experiences that delight your customers at every touchpoint. By mapping the
Blog
Meeting with Minister Simon Coveney
By Susan Reilly – Head of Sales and Marketing Two of our team members, Emma Harte, our Chief Executive Officer, and Lynn Carr, our Senior Project Manager,
Blog
Customer Satisfaction Surveys: Why Are They Important?
By Susan Reilly – Head of Sales and Marketing Customer satisfaction surveys are essential in the current business environment because they provide insightful information about
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Set Clear Customer Experience Goals: A Path to Business Success
By Lynn Carr – Senior Project Manager In today’s highly competitive business landscape, providing exceptional customer experiences is paramount. To ensure you’re consistently meeting and exceeding customer
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How To Measure The Impact Of Customer Experience Initiatives
By Susan Reilly – Head of Sales and Marketing The success of firms in all sectors is now heavily influenced by customer experience. Giving your
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Understand Your Customers: Unlocking the Secrets to Business Success
By Susan Reilly – Head of Sales and Marketing In today’s competitive business landscape, understanding your customers is the key to unlocking long-term success. By gaining a
Blog
The Crucial Role of Mystery Shopping in Today’s Competitive Market
By Susan Reilly – Head of Sales and Marketing In today’s cutthroat business landscape, companies face intense competition and ever-increasing customer expectations. To gain a
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Stay Ahead of the Game: The Latest Trends in Customer Experience
By Susan Reilly – Head of Sales and Marketing Customer satisfaction is a crucial component of the success of every organisation. Giving customers a positive
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Effective Competitor Analysis: A guide
By Susan Reilly – Head of Sales and Marketing Competitor analysis is essential to understand the competition, spot possibilities, and gain a competitive edge in
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Why Mystery Shopping is a Key Tool for the Retail Industry
By Susan Reilly – Head of Sales and Marketing The key to success in today’s competitive market is having a solid grasp of your customers.
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Four Incredible Advantages of In-Store Audits
By Susan Reilly – Head of Sales and Marketing Owners and managers of retail businesses understand how crucial it is to remain competitive. In-store merchandising,
Blog
MSPA Conference 2023
Written by: Lynn Carr, Senior Project Manager In late May, Emma and I had the incredible opportunity to travel to Portugal to attend the 2023
Blog
5 Reasons Why Mystery Shopping Is A Key Marketing Tool
Mystery shopping, a technique that involves sending anonymous evaluators to assess the customer experience, has become an increasingly important tool in modern marketing. With the
Blog
4 Amazing Benefits Of In-Store Audits
A retail store audit is an essential part of retail management that involves assessing a store’s operations and compliance with company policies and procedures. These
