Blogs & Publications

By Lynn Carr and Jean Ragg, Senior Client Account Managers, Customer Perceptions On Monday May 13th, we were delighted to be invited to attend the

Customer Perceptions are delighted to be exhibiting once again at the Retail Excellence Retreat and Expo, which is taking place at Citywest Convention Centre, Dublin,

By Megan Clarke, Client Account Supervisor, Customer Perceptions. At Customer Perceptions, we each set a quarterly goal that we want to achieve. For Q1 2019,

by Ruth O’Connell, Account Manager, Customer Perceptions “We arrived at the RDS for the third and final day of Catex 2019, we were super excited

Catex Exhibition is Ireland’s largest foodservice and hospitality show, which takes place every 2 years in the RDS, Dublin. With more than 10,000 participants attending

Customer Perceptions are thrilled to be exhibiting at the forthcoming CATEX trade expo, Ireland’s largest food service & hospitality event, which is taking place at

Business Growth and higher Profitability can be created through knowing what two groups of people think and feel about your business, (i) your customers and

5 Opportunities To Improve Your Customers’ Experience. The customer journey is a map of the customer experience from your customer’s perspective.  In this blog we

How Do Your Customers Feel About It? Mobile payments (paying for goods and services using your mobile phone) is a quickly-growing trend across the world

How The Irish Purchase Alcohol Today. The purchase and sale of alcohol has been a subject of much debate in Ireland for a long time.

What Best Practice Mystery Shopping Looks Like. Every week we stick up another blog on this site, and we try always to make them relevant

What’s So Great About Supermarket Loyalty Cards? I recently read a very interesting article on supermarket loyalty cards (here’s the article). It’s a very interesting

Job Title: Client Account Manager: Consumer & Market Research – Dundalk About the Company: Customer Perceptions Ltd. is a consumer and market research company based

6 Ways Mystery Shopping Can Benefit your Business. Micheal Le Boeuf (1987) outlined the following statistics in his opening pages ‘Something to think about….’ which

Tips for best practice in telephone customer care. Customer care is a cornerstone of every industry. If you’re selling a product or providing a service,

4 Simple Rules to Get That Business!   Here at Customer Perceptions, we do mystery shopping and consumer consultancy for a wide range of industries

4 Simple Ways To Encourage City Centre Shopping “The death of the high street” is an expression we’ve all heard – it’s much discussed on

Improving Your Business’s Performance Through People. We’ve been in the mystery shopping and consumer research business for 20 years. One of the fruits of this