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the customer experience experts

About Us

Find out more about our history, the drive behind our work and our successful track record, spanning over 27 years, in delivering high-quality, innovative research solutions to some of Ireland’s largest companies, across all industries and sectors. 

OUR MISSION STATEMENT

Since 1995, our mission statement has been:

"Dedicated to improving the business performance of our clients."

Our story

Believe it or not, when we started back in 1995, we thought we had invented mystery shopping! Although the concept of mystery shopping has been around since the 1940s, it was relatively new to Ireland at the time.


Back then, mystery shopping was mainly used to monitor the integrity of employees. We have come a long way since those days and our suite of bespoke and innovative research solutions are now focused entirely on improving the customer experience, gathering consumer insights, auditing businesses and enhancing the success of our clients.

We started out small, with a handful of clients and about 250 field researchers (most of whom were our friends and relatives!)

Since those early days, we have gone from strength to strength. Our team has grown from 1 in 1995 to 22 today. Our client base now covers every industry and businesses of all sizes and types and our field researcher base has grown to over 10,000!

Our success

With over 100 years’ combined experience, we’re experts in designing tailored research solutions to cater for our clients’ needs.

Our success and reputation are simply down to the fact that we care about what we do. This passion drives quality in what we deliver and is why clients want to continue working with us.

emma

GlobalLy Recognised

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We're international!
Customer Perceptions currently operate throughout the Republic of Ireland and Northern Ireland. We also currently conduct field research in the UK, Abu Dhabi, Dubai, New Zealand and Pakistan through our partner companies.

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Meet the Team

THE GUYS BEHIND THE MAGIC

Aidan

AIDAN HARTE

Director
Emma

EMMA HARTE

CEO
Lynn

LYNN CARR

Senior Project manager
Nikki

nikki campbell

Operations manager
Susan

SUSAN REILLY

Sales & Marketing Manager
Ronan

RONAN CASSIDY

Assessor manager
Joanne

Joanne Lynch

Assessor recruiter
Sam

Samantha Gray

Accounts Assistant
Sarah

Sarah McCrave

Senior Client Account Manager
Website-Profile-Image

Linda Martin

Business Development manager
Paudie

Padraig McGrane

Client Account Manager
Sinead

Sinead Cooney

Recruitment & Scheduling Manager
Katie-Leigh

Katie Leigh Reynolds

Client Account Administrator
Colm

Colm Clarke

Client Account Administrator
Morgan

Morgan Purcell

Chief technology officer
Justine

Justine King

Graphic Designer & Digital Marketing
Brian

Brian Millar

Full Stack Development
Ryan

Ryan Hoey

DIGITAL MARKETING EXECUTIVE
Kieran Pickering - Admin Support

Kieran Pickering

Admin support

Meet the FIELD RESEARCHERS

The guys making it happen

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10,000+
Shoppers

rpt
IWD 2020
Accreditations2

About Us