Tips for best practice in telephone customer care. Customer care is a cornerstone of every industry. If you’re selling a product or providing a service, the person or organisation who is buying should always be at the forefront of your mind. In this day and age, there’s a lot of ways that customers can make […]

The importance of product knowledge is a feature of your customer service that it may be easy to overlook. We don’t think you should, and here’s why: At Customer Perceptions, it’s our job to figure out what your customers are thinking, to pick up on the things you may not. With that in mind we […]