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YOUR MYSTERY SHOPPING EXPERTS Staff Climate Surveys I need a Mystery Shopper I want to be a Mystery Shopper Interviewing your staff members on a regular basis is a really effective way of understanding staff perceptions of what your company offers. They can be very useful in helping to implement or revising staff retention strategies […]
gather consumer insights Exit Interviews Exit Interviews are a fast & effective method of getting a clear understanding of your real customers’ experiences. This feedback is typically gathered face-to-face and on-site, as customers exit your premises. Find out more The Benefits Direct line to your customers Exit Interviews provide you with a direct line to […]
Gather consumer insights Public Opinion POLLs Public Opinion Polls measure the public’s views regarding brands, products, services or topics of interest. Do you want to know what the general public thinks of your business? Do you want insight into awareness of your brand? Do you want to take targeted action into your improvable areas? Find out […]
Measure your Customer Experience SOCIAL MEDIA MONITORING It’s vital that your business listens to what your online audience has to say about you, your competitors and the market. Social Media Monitoring gathers all online company reviews on one platform, allowing you to centralise your business’ social media presence and channels. Find out more Uses of […]
measure your customer experience MYSTERY SHOPPING SERVICES Mystery Shopping Services can help you to measure customer experience & service quality. It maps out your customer journey from start to finish. In doing so, it can assist you in improving & benchmarking your business performance, with the added benefits of reducing churn, increasing sales, combatting areas […]
