By Megan Clarke, Client Account Supervisor, Customer Perceptions.

At Customer Perceptions, we each set a quarterly goal that we want to achieve. For Q1 2019, my goal was to organise a team building activity for each quarter of the year. I knew great things would come from this as it would give us the opportunity to communicate with each other outside our normal day-to-day.

For Q1, I decided to incorporate fundraising into our team activity and increase our corporate social responsibility. Everyone on the team felt this was a great idea and jumped at the chance to do something for the community.

I came across an advertisement on the Women’s Aid Facebook page which gave me the idea of organising an event to help raise funds for this charity on International Women’s Day. The entire team donated, and we set out for our lunchtime walk on Friday, March 8^th.  We walked the length of the Navy Bank in Dundalk and back to the office where we enjoyed an organised lunch together.

This was a thoroughly enjoyable experience and at the end, we were so happy to send our donation off to Women’s Aid which is such a great cause. They have been working in Ireland since 1974 and channel their efforts into stopping domestic violence against women and children. This was a fitting charity to raise money for on International Women’s Day, a day when we celebrate gender equality and women’s achievements.

Happy International Women’s Day!

 

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by Ruth O’Connell, Account Manager, Customer Perceptions

“We arrived at the RDS for the third and final day of Catex 2019, we were super excited for what the day had in store for us. Our lovely neighbours in the UCC ensured our energy levels were kept up by supplying us with an endless amount of pizza slices. Coffee and Pizza, breakfast of champions.

We were again in awe at all of the interesting and eye capturing displays and stands. Each time we visited a new stand, our rubber arms were twisted to try a sample, it would be rude not to 😉 From pizza, to cakes, burgers, ribs, goujons, and ice cream, the options were endless.

The day began with the Declan Byrne, President of the Bartender’s Association hosting a seminar, it was followed by a question and answer session at the Chef Network Lounge on how to progress your career and succeed in the industry, which was also extremely enjoyable and interesting.

After a lovely chat at the Laura Ashley stand, I cannot wait for their tea rooms to come to Ireland, I will most definitely be visiting for an afternoon of tea and treats. An afternoon of sophistication and bliss, it will be something not to miss.

Later in the day, the Avonmore Irish Latte Art Competition took place, there were some magnificent creations. To end the day the results from the Barista and Latte Art finals were announced, well done to all involved especially to Wojciech Tysler who will go on to represent Ireland at the World Barista Championships in Boston in April. I personally struggle to make a nice cup of coffee never mind topping it off with a work of art.

The last day did not disappointment, we thoroughly enjoyed the experience and all the interactions with the different people we met from all industries. We also left Catex with a delicious Strawberry Gateaux from Patisserie Royale. We are excited to bring this back to the office for tea time tomorrow.

Thank you Catex 2019, it was a pleasure.”

 

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Customer Perceptions are thrilled to be exhibiting at the forthcoming CATEX trade expo, Ireland’s largest food service & hospitality event, which is taking place at the RDS Simmonscourt, Dublin, from 26th to 28th February 2019.

We can be found at stand M5, and are excited to be showcasing all of our Consumer Market Research services.

We are specialists in mystery shopping, consumer surveys/customer satisfaction and market field investigations. We have been in operation since 1995 and are experts in the hospitality sector. We conduct mystery guest/visitor assessments to a wide number of hotels, B&B’s, tourist attractions and restaurants and bars nationwide.  We work in partnership with all clients to ensure that our reports measure both company standards, compliance issues and the customer experience. All reports provide key insights which are easy to interpret and are in line with any KPI metrics already in place. From our panel of field researchers, we can profile experts in the Hospitality field or we can select from genuine customers in specific locations.

For the last number of years, we have been the official mystery guest providers for the Restaurant Association of Ireland.

Additionally, at Catex we will be showcasing our new Social Media Monitoring Services.  Social Media Monitoring automatically collects location-specific information on Social Media best practices, brand consistency, and your company’s Social Review Rating.  It gathers individuals reviews from over 50 online sources and incorporates this data into user-friendly, easy to navigate dashboards giving you specific and measurable results for your company’s online presence at an extremely affordable price.

As the TRADE event for the foodservice industry, CATEX will be a buzz of activity across the three days, as it plays host to the Irish Barista Championships, Irish Cocktail Championships and over 1,000 chefs will be competing in the Panel of Chefs’ Chef Ireland Competitions.

To register to visit and be part of Ireland’s leading industry event, for FREE, please visit www.catexexhibition.com

Click the link to have a chat with us, we would love to hear from you

www.catexexhibition.com/customer-perceptions.html

If you can’t make the event, visit our Facebook Page and Instagram Account to see photos from the event.