Hospitality Assessments - Customer Perceptions Skip to content

YOUR MYSTERY SHOPPING EXPERTS

Hospitality Assessments

What do your customers think?

Mystery Shopping is used as an objective method to collect data and feedback from the customer about their experience in dealing with a business with the aim of promoting customer engagement. For the last number of years, we have been the official mystery guest providers for the Restaurant Association of Ireland.

The Benefits

Trained Mystery Shoppers

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Timely customer feedback

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Staff performance reviews

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Measure Company Standards

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Restaurant Chilling Out Classy Lifestyle Reserved Concept

Restaurant / Food & Beverage Inspections

We conduct mystery guest assessments to restaurants and bars. Our mystery guest will give feedback on their experience including but not limited to; initial impressions of the website, booking process, arrival, staff engagement, menu choice, service, and quality of Food and Beverages. The mystery guest will be required to answer specific questions and give detailed commentary on their experience, often supported by images.

From our panel we can profile experts in the Food and Beverage field or we can select from genuine customers in specific locations.

Guests checking in to a hotel

Hotels / B&B’s / Tourist Attractions

We conduct mystery guest / visitor assessments to a wide number of hotels, B&B’s and tourist attractions.

 Our mystery guest / visitor will present themselves as a genuine customer and give feedback on their entire experience (inc. public areas) through to departure. We ensure that our reports / questionnaires measure both company standards and give the customer experience.

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Mystery Shopping is different for every business.
The process can typically take two weeks from start to finish.

Week One - Set Up
Consultation
We meet and discuss your pain points. What you hope to achieve and work on.From this consultation we can provide you with a more detailed overview of how the process works. We can provide a detailed overview of the project timeline and the assets required to complete the Mystery Shop.
Stage 1
Week One - Set Up
Week One - Set Up
We begin to Design your Survey
We begin to design the survey. The survey should address every element of your shopper experience.
Stage 2
Week One - Set Up
Week One - Set Up
Mystery Shopper Recruitment & Selection
We recruit the ideal canditates for your mystery shopping experience.
Stage 3
Week One - Set Up
Week Two - Fieldwork & Results
Mystery Shopper Briefing
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Stage 4
Week Two - Fieldwork & Results
Week Two - Fieldwork & Results
Field Work Commences
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Stage 5
Week Two - Fieldwork & Results
Week Two - Fieldwork & Results
Quality Checks
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Stage 5
Week Two - Fieldwork & Results
Week Two - Fieldwork & Results
Results
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Stage 6
Week Two - Fieldwork & Results

Innovation at work

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Customer Experience

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Cost Savings

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Data Analysis

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Hospitality Assessments