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The Customer experience experts

At Customer Perceptions, we’re leaders in providing market research solutions. With over 25 years’ experience, our bespoke research solutions help our clients to enhance their customer experience, gain insight into their competitors, increase customer retention, monitor standards and ultimately, increase sales and revenue.

Operating across Ireland, the UK and internationally, we work with businesses of all sizes and across all industries to measure customer experience, gather consumer insights and audit standards.

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our Clients

why choose us?

our experience

We have a formidable track record, spanning over 25 years, in delivering tailored research projects to our clients in every industry.

our expertise

Our team are experts in delivering bespoke research solutions and have over 100 years' combined experience in our field.

partnership approach

We pride ourselves on our partnership approach. We are there every step of the way and adapt our solutions to suit your changing business needs.

HIGHLY TRAINED field researcers

Our field researchers are the essence of our successful programmes. We have 8,000 experienced and trained field researchers, the largest base in Ireland.

accredations

We are ISO 9001:2015 certified, members of the Mystery Shopping Provider Association Europe and a Retail Excellence Ireland Strategic Partner.

locally based, internationally renowned!

We are a wholly Irish-owned company. However, we have a wide reach, working in Ireland, the UK and internationally.

Customer Perceptions • Mystery Shopping Experts

covid-19 update

We’re open for business as normal (although these are not normal times!)

Our services and solutions remain fully operational. We are currently taking a number of measures to ensure we can still effectively deliver programmes to our valued clients, in line with government restrictions.

The health and safety of our staff, clients and field researchers is paramount to us. We are committed to following best practices to maintain business as usual. 

Stay Safe!

The Customer Perceptions Team