Real-Time Customer Feedback Platform
Capture real feedback directly from your customers in real time, across stores, branches, online platforms or service environments. Our Customer Feedback Platform (TellUsFirst) gives you a clear, actionable view of satisfaction levels, service performance and improvement priorities as they happen.
What is Our Customer Feedback Platform?
Our real-time customer feedback platform (TellUsFirst) allows customers to share their experiences immediately after interaction, using QR codes, SMS, web links, tablet terminals or email prompts.
Feedback is collected into a live dashboard, giving you instant visibility of:
- Service quality
- Staff performance
- Customer satisfaction and sentiment
- Emerging issues or complaints
- Opportunities to improve experience in the moment
No waiting. No delays. No complicated systems.
Just clear feedback you can act on today.
Key Features of the Platform
Multiple Collection Channels
Collect data in your physical stores, on your website, in your customer loyalty app, via email and much more.
Live Performance Dashboards
Monitor locations, teams and service channels instantly. View trends, top performers and areas needing support.
Configurable Alerts
Receive immediate notifications for critical feedback so you can act quickly to resolve complaints or service issues.
Real Feedback
Gather raw, unedited, un-scripted feedback direct from your actual customers on the issues that are important to them.
Easy Data Interpretation
Clear visual reporting, sentiment analysis and trend tracking, no specialist data skills required.
Integration Friendly
Option to link with existing CRM, HR systems or customer experience platforms.
Why Real-Time Feedback Matters
Real-time feedback transforms decision-making from reactive to proactive.
Capture authentic experiences
Capture authentic experiences while they’re fresh, not days or weeks later.
Spot issues early
Spot issues early — and prevent repeat dissatisfaction.
Identify training needs
Identify training needs and performance trends across teams.
Measure the impact of improvements
Measure the impact of improvements in real time.
Increase customer trust
Increase customer trust by showing you are listening and responding.
Reward and Recognition
Reward staff and recognise the positive feedback customers have to say about them.
Who Should Use TellUsFirst and Why?
TellUsFirst is ideal for any business that values its customers’ experiences and wants immediate insight into how people feel about its products, services and interactions. It suits organisations of all sizes across customer-facing industries such as retail, hospitality, travel, tourism, healthcare and professional services because it captures real-time feedback that drives continuous improvement.
Who It’s For:
- Customer-centric businesses that want to understand satisfaction and loyalty at every touchpoint, whether in store, online or by email.
- Store and operations managers who need rapid insights to fix issues as they happen and recognise great service on the spot.
- Organisations with multiple locations that need a centralised, real-time feedback dashboard to compare performance and make data-driven decisions.
- Marketing and customer experience teams aiming to improve Net Promoter Scores (NPS), customer happiness and retention through actionable insights.
- Businesses without dedicated feedback systems that want an easy, contactless solution with no costly hardware required
Ready to put customer insight at the centre of your decision-making?
Let’s talk about how our Customer Feedback Platform can support your goals.