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Measure your customer experience

TellUsFirst™

TellUsFirst™ is our instant customer feedback solution, providing you with real-time customer feedback. It is the perfect ‘Voice of the Customer’ tool for your business.

Listen to what our clients have to say about TellUsFirst™:

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What is TellUsFirst?

TellUsFirst™ is our instant customer feedback solution, which provides your business with real-time customer feedback. It enhances customer experience, satisfaction & loyalty by providing you with actionable data that you can use to improve your business.

TellUsFirst™ is easy to set up, use, & to view & respond to customer feedback. Customers can click, tap or enter the URL through a variety of channels & it takes less than 60 seconds for them to complete & leave feedback.

What our clients love most about TellUsFirst™ is that it gives them an opportunity to turn any negative experience into a positive one, before the customer has the opportunity to spread the word. Our research shows that when customers have been contacted on the back of leaving feedback, their customer satisfaction levels increase ten-fold!

To see how Henderson NI use the system in hundreds of their stores in Northern Ireland, just download their case study here.

THE FEATURES

The Benefits

Direct channel to your customers

TellUsFirst provides you with a direct channel to listen to, engage & build relationships with to your actual customers.

monitor your customer happiness score

Measure customer happiness levels. Take stock of how satisfied your customers are, what they like and what they don’t like.

track your net promotor score

Track your Net Promotor Score, which measures the likelihood of new and repeat business. Forecast growth, revenue & assess your business performance.

DEDICATED ACCOUNT MANAGER​

Our team of skilled Account Managers do the heavy lifting for you. Your Account Manager will be dedicated to helping you gain key insights into your business.​

Cost-effective

Compared to some of the other customer feedback solutions on the market, TellUsFirst™ is the most cost-effective. It is all online, removing any expensive hardware costs.

USER FRIENDLY DASHBOARDS​

Our tailored dashboards provide you with 24/7 access to key insights into your results & performance in a clear, concise & user-friendly manner.​

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TellUsFirst™