Walk-In Mystery Shop
Measure your competitor's on-site experience. Gain invaluable feedback through the eyes of their customers.
Telephone MYSTERY SHOP
Measure the quality of the service delivered by your competitors via telephone call. Benchmark their performance against your own policies/processes.
Using online & website analysis, you can gain insight into the web experience your competitors provide & use this information to improve your own user experience.
Omni Channel MYSTERY SHOP
Measure your competitor's customer experience through all digital touchpoints, including contact centres, online, in-store, email, mobile, social media, etc.
public Opinion Poll
Use a public opinion poll to measure the public's views on, attitudes towards & awareness of your competitors.
Record & compare your competitor's pricing & promotional offers against your own.