FAQs

This section details everything you need to know about becoming a mystery shopper and conducting assessments.

What does a mystery shopper do?

Mystery Shoppers are given specific guidelines/training for completing an assignment. When conducting a mystery visit, you maybe instructed to observe and report on the following :

• Interior
• Exterior
• Hygiene
• Staff
• Number of staff
• Appearance of staff
• Product Knowledge
• Level of customer Service
• Overall impression

Our clients often request specific areas they wish you to observe and report on that are unique to your business.

How much does mystery shopping pay and how long do evaluations take?

This depends. The more organised you are, the more shops you can visit, and the more profitable your journey. Fees depend on the complexity of the assignment and length of reports, and can vary from €5 for a telephone call, to €100 for a complex visit.

Are Mystery Shoppers employees of Customer Perceptions?

No. Mystery shopping is on a self employed part time basis only, and you must handle your own tax affairs.

How much time do I have to complete a shop?

It is important that you complete your online report as soon as you have conducted the visit, In most cases we expect reports to be submitted to us within 24 to 48 hours of conducting the visit. It is important that you contact our office if you find you need more time, otherwise payment is not guaranteed.

Can I take my spouse, friend or child on my mystery shopping assignment?

Yes, if you are visiting a place they would normally go to also, and if it is allowed by the guidelines and by the client shop. Don’t take anyone along if they will distract you from completing your assignment properly. Younger children can often distract you from what the Sales Person is saying, preventing you from giving your full attention.

Are there jobs in my area?

It is important that you check your emails and our job board regularly.

How long will it take to get my first job?

We use a lot of mystery shoppers on our books, and always encourage shoppers. Typically it can take anywhere from a week to 6 weeks to get your first job.

How do I apply for Mystery Shopping jobs?

Our Assessor Managers will email you with a list of possible stores in your county. Click on the relevant link to view all the individual stores. Choose the stores that best suit your locality and click "Apply for this Shop". Alternative you can always keep an eye on the jobs board where we post all jobs.

How do I know I have been assigned a job?

We will email you telling you that you have been assigned a particular job. Alternatively, you can check your job log regularly.

What must I do before carrying out a job?

Make sure you have read and understood the guidelines. This is critical, if you are unsure of anything please call our office for clarification. Carefully check the exact location of the store, so you know where you are going. Leave plenty of time, and don’t forget to wear a watch!

How does the grading system work?

Once a report has been submitted, we review its content and grade accordingly (from 1-10). You may lose points for not following the guidelines, spelling errors, late reports etc.

How do I get paid?

Once you have forwarded your bank account details to our Assessor Manager. You will be paid on a monthly basis. (Usually the 2nd week of the month).

Where do I send my purchases?

Return all products and receipts to Customer Perceptions Ltd., The Business Centre, Blackthorn Business Park, Coes Road, Dundalk, Co. Louth.